Terms of service
These General Terms and Conditions of Sale govern the sale of products that may be viewed on the website of Hellas Verona Football Club S.p.A., with registered office in Verona (VR), Via Olanda, 11 - 37135 - VAT No. 02284490238 (the “Website”) and identified by the Hellas Verona Football Club S.p.A. trademark (the “Products”).
Through the Website, the Products are marketed and sold to the purchaser (“Customer” or “Consumer”) by Calicantus S.r.l. (the “Seller”), with registered office in Via L. Mazzon, 30, Quarto D’Altino (VE), VAT No. 037590272.
1. CONTACT DETAILS
1.1.
For any information regarding the Products, it is possible to contact Hellas Verona Football Club S.p.A. by sending an email to: store@hellasverona.it; or by calling +39 045 4686 775.
1.2.
For any information regarding orders, payments, shipments and returns, it is possible to contact the Seller by filling in the form available in the customer support section.
2. CONCLUSION OF THE SALES CONTRACT
2.1.
To proceed with the purchase of one or more Products, the Customer is required to complete an order form, providing all mandatory information requested.
2.2.
The Customer may place orders either as a registered user, after creating an account, or as a guest. Before confirming the order, the Customer must read and accept these General Terms and Conditions of Sale by ticking the relevant acceptance box.
2.3.
Subsequently, the Customer will receive an order receipt email (the “Order Confirmation”). Receipt of the Order Confirmation does not constitute acceptance of the order proposal.
2.4.
The purchase shall be deemed finalized and concluded only when the order proposal is accepted by the Seller. The Seller will send the Customer a subsequent email confirming acceptance of the purchase proposal and informing the Customer that the order is being processed for shipment.
2.5.
The order may be refused in the following cases:
a) due to unavailability of the ordered Product(s);
b) in the event of failure to authorize the charge of the total cost of the Product(s) through one of the applicable payment methods;
c) when, at the time of purchase, the indicated price is clearly incorrect (e.g. prices excessively high or low compared to the prices normally applied for the same Product, unless there is an active promotion justifying the price shown on the Website, incorrect VAT calculation or other applicable taxes).
2.6.
If the Seller refuses an order as indicated in paragraph 2.5 above, the Seller will send the Customer an email notifying the rejection of the order and will refund the Consumer if payment has already been made. Such refund shall be made using the same payment methods used for the purchase (see Article 5) without undue delay and, in any case, within 10 (ten) working days from the communication of the order rejection.
2.7.
The images displayed on the Website are provided for illustrative purposes only. Although every effort is made to ensure that the representation of the items on the Website is as accurate as possible to the products offered for sale, variations may occur. It is not possible to guarantee that the actual appearance of the items corresponds exactly to that displayed on the screen. Therefore, the Seller assumes no responsibility for errors or inaccuracies in photographs and/or graphic representations of the items, including any differences in tone or texture that may derive from technical limitations in the rendering of colors and/or textures due to computer equipment specifications. In any case, even in the event of an evident discrepancy between the actual characteristics of the items and their representation, the Seller cannot be held liable for such discrepancy.
3. RIGHT OF WITHDRAWAL
3.1.
The right of withdrawal is granted to the Customer only if the Products are purchased as a consumer, as defined under Article 3, letter a) of the Italian Consumer Code. If the Customer purchases the Products as a professional, as defined under Article 3, letter c) of the Italian Consumer Code, the right of withdrawal may be granted at the Seller’s discretion.
3.2.
The Customer may withdraw from the Contract within 14 calendar days from the date of delivery of the Product. To exercise this right, it is sufficient to follow the procedure set out in paragraph 3.3 below and the instructions contained in the Return Form before the expiry of the withdrawal period.
3.3.
The Customer is required to take all necessary measures to preserve the integrity of the Product and do everything possible to ensure that the Product is returned in the best possible condition, with the original packaging undamaged, together with any instruction manuals, separate items and any other component delivered. The Product must not have been handled beyond what is necessary to establish its nature, characteristics and functioning. If these conditions are met, the Customer shall be entitled to a refund of the purchase price of the Product(s) in question in accordance with the provisions below.
3.4.
To exercise the right of withdrawal, the Customer must complete the following Return Form. Until the goods remain in the Customer’s possession, the Customer shall be responsible for the integrity of the Product.
3.5.
Should the Customer decide to return the Product, and provided that the right of withdrawal has been exercised within the 14-day period from delivery of the Product, all payments received shall be refunded using the same payment method used for the purchase, without undue delay and, in any case, no later than 14 days from receipt of the withdrawal notice and proof of return of the Product.
3.6.
If the returned Product is found to be damaged/malfunctioning, worn, altered or showing physical, aesthetic or superficial modifications due to improper use or negligence by the Customer, the Customer shall be required to pay the price of the Product and related costs, including shipping costs and taxes, as originally agreed. Furthermore, the return of Products whose serial numbers do not correspond to those indicated in the invoice relating to the original delivery shall not be accepted.
3.7.
The right of withdrawal from the Contract is excluded where the purchase concerns customized or made-to-measure Products pursuant to Article 59, letter c) of the Italian Consumer Code.
4. SHIPPING
4.1.
The ordered Products shall be delivered to the address indicated by the Customer. Delivery times vary depending on the destination and the selected shipping method. Shipments are generally made on working days (Monday to Friday). The indicated times are to be considered indicative and non-binding, without prejudice to the fact that, in accordance with applicable consumer protection regulations, delivery must take place within a maximum term of 30 days from the conclusion of the contract.
4.2.
During promotional periods, sales or holidays, delivery times may be extended by up to 15 working days compared to normal transit times.
4.3.
Once the shipment has been made, the Customer will receive, at the email address provided when placing the order, a communication containing the tracking number to monitor the delivery status.
4.4.
Delivery by the courier to the address indicated by the Customer may not be possible where the type of Products and/or the structural characteristics of the destination location do not allow it. This may occur, for example, in the case of particularly bulky or heavy items, or where lifts, freight elevators or other suitable conditions for transport to upper floors are unavailable.
4.5.
Any shipping costs, where applicable, shall be indicated at the time the order is completed.
4.6.
The risk of loss or damage to the Products shall pass to the Customer upon physical delivery of the goods, or when a person designated by the Customer takes possession of them.
5. PRICE, VAT, DUTIES, PAYMENT METHODS
5.1.
The prices applicable to the Products are those indicated on the Website, except in the case of incorrect prices pursuant to Article 2.5(c). Unless otherwise specified before placing an order, Product prices include VAT.
5.2.
In the case of deliveries to countries outside the European Union, the Products may be subject to import taxes and/or customs duties depending on the type of Product and the destination country. Such costs shall be borne by the Customer.
The Customer is required to verify the customs and tax regulations in force in the country of destination of the goods, it being understood that the Seller cannot be held liable for any additional costs, delays or obstacles in delivery due to customs checks or the Customer’s failure to comply with customs or tax obligations.
5.3.
Payment for the Products may be made through the following payment circuits and services: Shopify Payments.
5.4.
The Customer may choose installment payment for purchased Products through the services offered by Klarna or Scalapay, available at checkout.
6. LEGAL GUARANTEE OF CONFORMITY OF PRODUCTS
6.1.
All Products purchased on the Website are covered by the legal guarantee of conformity for 24 months from the date of delivery, pursuant to Articles 128 et seq. of the Italian Consumer Code. The exercise of rights in the event of lack of conformity, as provided under paragraph 6.2 below, is subject to a limitation period of 26 months from the date of delivery.
6.2.
Pursuant to Article 135-bis of the Italian Consumer Code, in the event of a lack of conformity of the Product, the Customer has the right to return the Product without additional costs. To this end, the Customer may choose between repair and replacement of the Products. Such right of choice may not be exercised where the requested remedy is impossible or would impose disproportionate costs on the Seller.
6.3.
Where repair or replacement of the Product has not been carried out or proves impossible, or where the lack of conformity is particularly serious, the Customer shall be entitled to a price reduction or termination of the sales contract.
6.4.
The guarantee referred to in this article is excluded where the Customer acts in the capacity of a professional. Nevertheless, the remedies provided under the warranty for defects of the sold goods pursuant to Articles 1490 et seq. of the Italian Civil Code shall remain applicable.
6.5.
In the event of lack of conformity of the Products, the Customer may contact the Seller by completing the following form.
6.6.
The Seller shall assess the non-conformities reported by the Consumer and shall subsequently decide whether or not to authorize the return of the Products by providing feedback to the Consumer via email.
6.7.
Where the Seller is required to refund the Consumer the price paid, the refund shall be made, where possible, using the same payment method used by the Consumer at the time of purchasing the Product.
7. INTELLECTUAL PROPERTY
7.1.
The Hellas Verona Football Club S.p.A. trademark and, more generally, all other trademarks, illustrations, images and logos appearing on the Products, related accessories and/or packaging, whether registered or not, are and shall remain the exclusive property of Hellas Verona Football Club S.p.A. The total or partial reproduction, modification or use of such trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, is strictly prohibited without the prior express consent of Hellas Verona Football Club S.p.A. The same applies to copyrights, designs and patents that are the exclusive property of Hellas Verona Football Club S.p.A.
8. PRODUCT SAFETY (EU Regulation No. 2023/988 “GPSR”)
8.1.
All Products sold on this Website are safe as provided under EU Regulation No. 2023/988 on general product safety. Pursuant to Article 19 of the aforementioned Regulation, the following information regarding the manufacturer and email contact point is provided:
store@hellasverona.it
8.2.
For any reports regarding the safety of the Products, you may contact the manufacturer at the above email address.
9. FORCE MAJEURE
9.1.
The Seller shall not be held liable for failure or delay in performing the obligations assumed herein due to circumstances attributable to causes beyond its reasonable and foreseeable control (“Force Majeure Events”).
9.2.
Force Majeure Events include, by way of example and not limitation, the following circumstances:
a) strikes, lockouts and other industrial disputes;
b) civil unrest and insurrections, invasions, terrorist attacks or threats of terrorist attacks, armed conflicts (declared or not), or threats and preparations for conflicts;
c) fires, explosions, storms, floods, earthquakes, epidemics or other natural disasters;
d) impossibility of using public or private telecommunications networks;
e) pandemics and lockdowns.
9.3.
The performance of the Seller’s obligations under these General Terms and Conditions of Sale shall be deemed suspended for the duration of the Force Majeure Events. Despite the continuation of such Force Majeure Events, the Seller undertakes to do everything within its power to find solutions allowing the proper performance of its obligations.
10. PRIVACY
10.1.
The Customer’s personal data shall be processed in accordance with the privacy policy.
10.2.
For any further information relating to the processing of personal data, the Customer may contact the Seller by completing the following form.
10.3.
Within the limits permitted by law, the Seller may use the personal information provided by the Customer in order to carry out appropriate payment and anti-fraud checks. To this end, the Seller, in the context of its data processing activities pursuant to applicable legislation, may request the Consumer to provide identification data, including, where necessary, a copy of an identity document; the personal information provided by the user may be verified, including by third parties such as credit reference or fraud prevention agencies, which may keep a record of such information.
11. APPLICABLE LAW AND JURISDICTION
11.1.
These General Terms and Conditions of Sale and the individual contracts concluded with Customers shall be governed by Italian law.
11.2.
Any dispute arising from the interpretation or execution of these General Terms and Conditions of Sale and the related consequences shall fall under the exclusive jurisdiction of the court of the Consumer’s place of residence or domicile, pursuant to Article 66-bis of the Italian Consumer Code.
11.3.
For online dispute resolution, the Customer may use the platform established by the European Commission for the resolution of disputes relating to online sales contracts (the “ODR Platform”). Through the ODR Platform, the Customer and the Seller may resolve disputes relating to online purchases with the assistance of an impartial body. The ODR Platform is accessible at the following link:
https://ec.europa.eu/consumers/odr/main/?event=main.home.show